Privacy Policy
Your privacy is important to us. Learn how we protect your data.
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1. Introduction
Privacy First Approach
At Unibuddy, we believe privacy is a fundamental right. We're committed to transparency about how we collect, use, and protect your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our educational matching services. By accessing or using our service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.
2. Information We Collect
Personal Data
Information you provide to help us match you with suitable programs:
- • Email address and contact information
- • Full name and personal details
- • Phone number (optional)
- • Educational background and exam results
- • Academic preferences and goals
Usage Data
Technical information collected automatically:
- • IP address and device information
- • Browser type and version
- • Pages visited and time spent
- • Search queries and interactions
- • Performance and diagnostic data
3. How We Use Your Information
We use your information primarily to provide our educational matching services and improve your experience:
Educational Matching
Match your academic profile with suitable university programs and calculate your eligibility.
Service Delivery
Provide, maintain, and improve our platform's features and functionality.
Communication
Send you important updates about our service, your account, and educational opportunities.
Support & Security
Provide customer support, detect fraud, and ensure the security of our platform.
4. Data Security
Security Measures
Data Encryption
All data is encrypted in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your data.
Regular Audits
We conduct regular security audits and vulnerability assessments.
Secure Infrastructure
Our systems are hosted on secure, monitored cloud infrastructure.
Important Security Notice
While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your personal data.
5. Analytics
We may use third-party service providers to monitor and analyze the use of our service. These may include:
- Google Analytics
- Mixpanel
- Hotjar
These services collect, monitor and analyze information to help us understand how users interact with our service. They may track your activity on our website and collect information including the pages you view, links you click, and actions you take within our website.
6. Children's Privacy
Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
7. Your Data Protection Rights
You have control over your personal data. Here are your rights and how to exercise them:
Access & Download
Request a copy of all personal data we hold about you in a portable format.
Contact us to request your data
Correction
Update or correct any inaccurate or incomplete information in your profile.
Edit through your account settings
Deletion
Request permanent deletion of your account and all associated personal data.
Contact support for account deletion
Data Portability
Transfer your data to another service provider in a machine-readable format.
Request data export from support
Processing Restriction
Limit how we process your data while maintaining your account.
Contact us to discuss options
Withdraw Consent
Revoke your consent for data processing activities at any time.
Update preferences in settings
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
Have questions about your privacy or how we handle your data?
Privacy Officer: privacy@unibuddy.com.gh
Data Protection: data@unibuddy.com.gh
General Support: support@unibuddy.com.gh
Address: Accra, Ghana